Contact us
Customer Service Hours
- Monday to Friday: 9:00 AM – 5:00 PM (EST)
- Saturday & Sunday: Closed
- Holiday hours may vary
Contact Information
Primary Contact
- Company Name: SD shop inc.
- Customer Service Email:support@sd-shopinc.com
Response Times
- Urgent inquiries: Within 4 hours during business hours
- General inquiries: Within 24 hours
- Complex issues: Within 48 hours with status updates
Customer Support Services
Order & Shipping Support
- Order status and tracking
- Shipping information
- Delivery updates
- Address changes
Returns & Refunds
- Return authorization
- Refund status
- Product issues
- Warranty claims
Technical Support
- Website issues
- Account assistance
- Payment problems
- Online shopping help
Business Inquiries
- Wholesale orders
- Business partnerships
- Bulk purchases
- Custom orders
Social Media
- Website: sd-shopinc.com
Additional Information
Communication Guidelines
- Include your order number in all correspondence
- All times are in Eastern Standard Time (EST)
- We communicate primarily in English
- Emails are answered in the order received
Important Notes
Holiday response times may vary
For fastest response, include detailed information about your inquiry
Screenshots or photos may help resolve issues more quickly
Check our FAQ section for immediate answers to common questions